CLAIMS

CLAIMS

One of the core services of the Health Care Protection Program (HCPP) is providing claims and litigation management services related to the HCPP coverage agreements.  Our claims personnel investigate, review, defend and settle claims involving many areas of law and are responsible for managing all costs that are incurred as a result.

A Health Care Agency (HCA), upon learning of an incident, act, occurrence, accident or demand which may reasonably give rise to a Claim, must promptly give notice to HCPP.  Early notice is essential in order to preserve as much evidence as possible.  This includes, but is not limited to, securing of the chart(s), memos, file notes, encounter summaries, patient records, PSLS reports, surveillance recordings, witness statements and any other evidence, all of which must be preserved and provided to HCPP.  Ideally, such notice will be forwarded immediately after an untoward event or situation. 

All notices of critical incidents, actual or potential claims or receipt of writs should be faxed directly to the HCPP claims team:

HCPP Claims Fax:                (250) 356-0661
24 Hour Claims Phone:       (250) 356-1794
E-mail Address:                   RMBClaims@gov.bc.ca